How can eSignatures revolutionize customer experience with enhanced protection from MFA authentication?

 CX is king. Enterprises that help make customer journeys seamless, secure, and efficient have gigantic competitive advantage opportunities. One of those very fertile areas of innovation in CX involves the traditionally dreaded process of signing contracts and agreements. Paper-based methods of signing could be painful, slow, and high in friction due to delays. Here is how e-Signatures play the role of game-changers by making signing easy while also rocketing security with robust MFA authentication.

The Pain Points of Paper-Based Signatures

Before going deep into the world of electronic signatures, let's first revisit some of the headaches involved in traditional paper-based signature processes:

Time-Consuming Delays: Printing, signing, scanning, and emailing the documents back and forth introduces avoidable delays. This may agitate customers who are in a hurry to wrap up agreements and slow business workflow.

Geographic Challenges: Where the customers are geographically spread or do not have access to printers and scanners, signing paper-based documents presents a logistical challenge. This sometimes amounts to lost business opportunities and gives a blow to the expansion of the business.

Damage or Loss of Documents: Physical documents may be misplaced, damaged, or even tampered with. This usually causes record-keeping problems and security threats.

Environmental Impact: Most of the paper used is responsible for clearing forests and using other such resources. Businesses are increasingly under pressure from sustainability-conscious customers to adopt environmentally friendly operations.

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